Modify or Renew Your Insurance Policy
Change your start date, extend your coverage, cancel your policy or report an early return, right here online.
What do you need to do?
Change the start date
Arriving earlier or later. Possible before coverage starts.
Extend or renew
Ask before your policy expires, ideally a few weeks ahead.
Cancel before the start date
Often a full refund, less any administration fees.
Returning earlier than planned
Partial cancellation. Some insurers refund the unused days.
Another change
Add a person, change the coverage amount or correct your details.
Make a claim
Find your insurer's assistance phone number.
How it works
Good to know
Can I modify or extend my policy?
Yes, in most cases. For travel and visitor insurance, an extension is generally possible if no claim has been made. Contact us before your current policy expires.
Can I change the dates of my policy?
Depending on the insurer and plan, the dates can generally be changed before coverage starts. Make the request before the start date shown on your policy.
I'm returning earlier than planned. Do I get a refund?
Some insurers allow a partial refund if you return earlier than planned. Conditions vary by insurer and plan. Send a partial cancellation request and we will check what applies to your policy.
Can I add a person or change the coverage amount?
Major changes, such as adding a beneficiary or changing the coverage amount, may require a new policy or an endorsement to your existing one. Our advisors can evaluate your options.
How do I renew my visitor or Super Visa insurance?
Renewal is possible before expiry, often without a new medical questionnaire if your health has not changed. Make the request a few weeks before expiry to avoid a gap in coverage.
Does my life, disability or health insurance renew?
- Life and disability insurance: it depends on the type of policy. Term policies renew at predefined terms. Permanent policies do not need to be renewed.
- Supplemental health insurance: most plans renew every year. Your insurer contacts you with the renewal terms.
Can I cancel my policy and get a refund?
Cancellation is generally possible. The refund depends on the insurer, the plan and when you ask:
- Before the start date: often a full refund, less any administration fees.
- After coverage starts: a pro-rata refund, or no refund, depending on the terms.
A question about your policy?
Our advisors check the options that apply to your policy. Have your policy number handy.
Toll-free : 1 844 776-6500 · All support options